Damaged or incorrect items

At Abeja Tapas Bar, we pride ourselves on our meticulous and careful ordering preparation and packaging to ensure that all food and drink items are safely protected during transit, and delivered to our customers in perfect condition. We can’t offer refunds or exchanges on perishable or shorter shelf-life goods such as bread, stews or some fish products unless faulty or not as described. This does not affect your statutory rights.

In the unlikely event of any product being damaged in transit, please email us at orders@abeja-tapas.com or call on 07540395894 with the order number shown on the delivery note. . Please note that in order to process your refund, we require photographic evidence of the damaged products within 24 hours of receipt. Similarly, if we have sent you an incorrect item, please notify as soon as possible or within 14 days of purchase. Please return the incorrect item to us. We will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned to us.

In order to issue you with a refund, you must return the goods to Abeja Tapas Bar without undue delay and in any case within 14 days of purchase.
Once we receive and check the goods, a refund for the goods and the standard delivery charge will be issued within 14 days.

Non-Delivery

While we do everything we can to make sure our meals are delivered, sometimes mistakes do happen and deliveries don’t arrive. If we fail to deliver your order (i.e. if your meals have not arrived on their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount paid within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount on your card.